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Digital Transformation is about using digital and technologies to create new or modify existing business processes, culture, and customer experiences. This is a bridge, which connects all parts in one business with multiple connected intermediary goals.

According to the Altimeter Group, companies have applied a digital transformation that can increase their market share and revenue, customer engagement and higher employee satisfaction.

Now, we can use digital transformation, not stickies or handbook to plan our business. But when we move traditional roles to digital transformation, it is not easy. We can imagine that, if your staffs are get used to the old working way that they do every day, they would not like to change. Furthermore, changing the business process needs time and effort, but how do we know whether it is good or bad? Let move to the next part!


Speed and Distance

A Digital Transformation allows employees to update the information to their business process quickly. One of the factors that create customers' satisfaction is speed and distance. Digital solutions help the customer service department nurture customer relationships with flexibility. Therefore, it helps improve customer experience.

Self-motivation and adaptability

We are living in 4.0 working environment, every day, we meet the challenges of technology and we should adopt them. Digital Transformation can give us an opportunity to update our skills set. From that reason, people in the organization can upgrade easily their knowledge.

Technical data collection

Steve Job said: "Get closer than ever to your customers. So close that you tell them that they need well before they realize it themselves". One of the benefits of digital transformation is data collection and analysis. By studying from customers behaviour, digital data tools can help us collect and analytic instead of manual working.

Save cost, increase profit and reduce risks

Digital Transformation gives a chance to improve customer experiences and engage them. That is good for marketers and sales, who approach their customers via lots of channels. Besides, as we mentioned before, digital transformation can help automatic the process and data integration, in order to avoid making mistakes by manual way.



1. Operation Processes

Company can be driving digital change, from paper-based processes or manual working steps to digitization of information. For example, workers can solve their problems, share documentation in real-time. Furthermore, digital transformation allows the company can move the system to the cloud. For performance management, digital transformation can help entrepreneurs change decisions, manage tasks with flexibility. Besides, the common action is training employees with online tools.

2. Customer-experience Transformations

We can use social media, social listening tools, data analysis tools, etc. to understand deeply about the target market, behavior, geographies, and expectations. Moreover, using data analytics can be good for risk assessments and sales prediction. Besides, it allows us to manage data of leads, clients and continuously improving the relationship with our customers, they could become loyal customers and prefer your brand.

3. Transforming Business Models

Digital transformation allows information to go through the organization based on the workflow. A transparent process can improve business and internal can communicate easily. For example, if your company is a global organization, which is located in many countries. If now you would like to update new information for the business development department, the system can notify your employees, who are responsible in this department know about that. 

  • Services on Demands
  • Flights and Hotels Booking
  • Rewards and Survey system
  • Online Payment Integration
  • Medical System and Booking
  • E-commerce, CMS
  • Mobile Quotation
  • Travel and Tours
  • And even more...


InApps has been trusted by clients with great ranking on Top Mobile App Development Companies in Vietnam by GoodFirms and Clutch. We have developed world-beating apps for clients from the USA, Australia, Singapore, Korean, Japan and Europe.

Dedication to all clients' success
Latest technologies update
High competent and skillul software developers
100% guaranteed services and satisfaction.
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It also depends on the Budgets, Strategy, Legal,…So, we should make a consideration, which is cbout the internal and external of your business. However, we should start as soon as possible, we can digitalize some parts of business first, and keep doing and improving day by day. 

There can be reasons:

  • Did not define the vision and strategy for your business. 
  • Can not change the internal behavior.
  • Unwilling to adapt.
  • Did not keep motivating and developing. 
  • Lack of investment and patience. 

Each company needs different solutions. It depends on how complex transactions are and which solutions that business choose. Actually, we know that not every organization has huge budgets for digital transformation. Therefore, you can drop us a message, we will arrange for a meeting and proposal. 

According to Balck Morgan, Forbes:

70% of companies either have a digital transformation strategy in place or are working on one.

21% of companies think they’ve already completed digital transformation.

40% of all technology spending in 2019 will go towards digital transformation.

60% of companies that have undergone a digital transformation have created new business models. 

55% of startups have adopted a digital business strategy, compared to 38% of traditional companies.

89% of all companies have already adopted a digital-first business strategy or plan to do so. 

Domino’s pizza is one case that is successful digital transformation of a fast food company. They have more than ten channels that we can order pizza. They also lauched their app that customer can order pizza and custom their stuck, then named and share it. If more people choose that pizza, more money that owner get. 

Starbucks, Starbucks app offered unique features in there app, such as payment, rewards, promotion,…in their app. 

Walmart, they have mobile app features with the goals of saving time and cost. Besides, they provide store pickup service, customers can order online, scan a barcode sent to their smartphone and quickly pick up their order.


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